Black Friday is just around the corner - and with the discounts also a large number of customers, who pose a challenge for retail employees. To prepare its employees for this day, Walmart relies on VR training.
The 360-degree footage Walmart employees see via the virtual reality headset was shot during a previous Black Friday. The scenes are as you would imagine them to be: long queues, crowded aisles and annoyed customers. Quite a horror!
Hughes, einer der Trainer der Walmart Trainingsakademien in St. Petersburg meint, dass es früher sehr schwierig war, den Mitarbeitenden zu zeigen, wie so etwas wie der Black Friday ablaufe. „Es ist wunderbar, dass wir nun in diese reale Situation mit VR eintauchen können, ohne dass sich die Mitarbeiter Sorgen machen müssen, dass sie einen richtigen Fehler machen“, erklärt Hughes. „Sie können diese Fehler hier in diesem Training machen, ohne Konsequenzen. Damit sind sie besser vorbereitet fürs wirkliche Leben.“
Hughes points out a few spots that might escape the untrained eye: A little girl standing on a shopping trolley; a man not having a question answered; a manager asking for the key to unlock an electronics cabinet. With each problem, Hughes interrupts the exercise and explains what an employee should do in the same situation.
The retailer has been using virtual reality in a big way for a while now, training over a million employees with VR goggles.Walmart uses virtual reality to train employees in all kinds of scenarios, not just for Black Friday. Right now, they're using it in five shops in the Bay Area. Soon, however, the company will have it in all of them.
Source: wtsp
Deutsch 
Français 
English (UK) 
Italiano