A new Chatbot the agency nexum Switzerland offers interesting facts on the topics of virtual and Augmented reality and supports the team in processing customer enquiries ruand the new technologies.
The company nexum shows how to cleverly inform its customers about the new topic of virtual and augmented reality. With its chatbot, the agency informs its visitors about the various business cases and areas of application in the fields of virtual reality and augmented reality and has a lot of knowledge available. We tested the chatbot and it ran smoothly so far. It offers a useful overview of the most important devices and systems, surprises with links to videos and provides users with facts about the exciting history of virtual reality and its protagonists.
Innovative storytelling with the bot
Communication with the bot takes place via various selection menus, which lead it to the relevant information or external links - however, an open dialogue with the bot is not intended. "We use the bot as an innovative and appropriate form of storytelling. We believe that the playful yet clearly structured way in which the bot introduces its users to the topic of virtual reality meets a specific customer need," says Nicola Schlup, Managing Director of nexum Switzerland, about the recently launched bot.
Relief for customer enquiries
According to Schlup, the selection and depth of the information provided corresponds pretty much exactly to the questions that the agency receives on an almost daily basis. "Interest in the topics of virtual and augmented reality has increased massively in recent months and because these technologies are still new, our customers understandably have a great need for information. The bot therefore also offers relief when processing customer enquiries and can answer questions before they arise. We want to position ourselves as a competent partner for virtual and augmented reality," continues Schlup.
The bot was realised using the Motion.ai platform - it can be downloaded at www.nexum.ch/virtual-reality can be achieved on all devices.
Source: Media release
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